Frequently Asked Questions

Booking & Reservations

How can I book a holiday package?
Choose the package you love, select your preferred travel date, add the number of travellers, enter the required details, and complete the payment securely online. Once your payment is successful, you’ll receive an instant booking confirmation along with your unique booking ID.

How will I know my booking is confirmed?
After successful payment, your booking is confirmed instantly. A confirmation with your booking details and booking ID will be shared with you for easy reference.

Cancellation & Refunds

What is your cancellation policy?
Cancellation policies vary by package and destination. Many packages offer free cancellation up to 48 hours before travel, while some may require 72–96 hours' notice. Please check the cancellation terms on the package page before booking. Eligible refunds are processed to the original payment method.

Booking Changes

Can I change my travel dates after booking?
Yes, you can request changes to your booking by contacting our support team through chat, WhatsApp, or phone. Date changes are subject to availability and may be applicable to fare or package price differences.

Where can I manage my booking?
You can view your booking details through My Bookings, where you can access your itinerary and contact our support team whenever you need assistance.

Payments

What payment methods do you accept?
We support multiple secure payment options, including UPI, credit cards, debit cards, net banking, wallets, and EMI options.

Is my online payment secure?
Yes. Payments are processed through a secure payment gateway, ensuring your transaction and payment details are protected. You’ll receive a payment confirmation once the transaction is successfully completed.

Need More Help?

Can’t find the answer you’re looking for? Our travel support team is here to help.

Contact PlanMySafar — we're happy to assist you before, during, and after your journey.