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Preparing your journey...
Plans change — here is exactly how cancellations and refunds work.
At PlanMySafar, we aim to keep our cancellation process simple and transparent. Cancellation and refund terms may vary depending on the package, destination, hotel, activity, and travel service provider. Please review the specific cancellation terms displayed on your package before booking.
Eligible packages may offer free cancellation within the specified cancellation window, typically up to 48 hours before the scheduled travel date.
If you cancel within the applicable free-cancellation period, you may be eligible for a full refund, subject to the terms of your booking.
Cancellations made after the free-cancellation period may be subject to retention or cancellation charges.
Depending on the package and service provider, these charges may typically be equivalent to one night's stay, one day's service cost, or another amount specified on the booking page.
Once a refund is approved, PlanMySafar will initiate the refund as per the applicable cancellation terms.
Refunds are generally credited to the original payment method within 5–7 working days, depending on the payment provider or bank.
If a traveller fails to arrive or use the booked service on the scheduled travel date without prior cancellation, the booking will be treated as a no-show.
No refund will generally be provided for no-show bookings, unless otherwise specified by the applicable package or service provider.
In exceptional circumstances, PlanMySafar may need to cancel or modify a departure due to operational issues, safety concerns, government restrictions, weather conditions, or other circumstances beyond our reasonable control.
Where PlanMySafar cancels a confirmed departure, eligible travellers will be offered either:
A full refund, or
A free rescheduling option, subject to availability.
The cancellation policy shown on the individual package or booking page will take priority where it differs from this general policy.
For assistance with cancellations, refunds, or booking changes, please contact the PlanMySafar support team.